Privacy Policy
Last updated: January 2026 • Effective Date: January 1, 2025
1. Introduction & Scope
VIROLOX TRADING AND MARKETING PVT LTD (CIN: U46909WB2025PTC282953), having its registered office at South Aranghata, Nadia, Ranaghat - II, West Bengal, India, 741501 ("Virolox", "We", "Us", or "Our"), operates the Virolox Super App and its interconnected portals (including Virolox Food, Blink Ride, Vbasket, Multi Services, Billing Solution, and others).
This Privacy Policy explains how we collect, process, store, and protect your personal information when you access our platforms or interact with our services.
2. Information We Collect
- Identity & Contact Information: Name, phone number, email address, delivery addresses, and identity credentials where legally mandated.
- Location Data: Precise GPS coordinates (with user permission) utilized exclusively to dispatch food delivery, assign nearby ride drivers, or schedule doorstep technicians.
- Transactional & Order Data: Order history, items purchased, invoices, and payment confirmation tokens (we do NOT store raw credit/debit card numbers).
- Device & Telemetry Data: IP address, device model, operating system version, crash reports, and app diagnostics for security and performance optimization.
3. How We Use Your Data
We utilize the collected information strictly for legitimate commercial purposes:
- Facilitating food preparation, ride dispatch, grocery packing, and technician home visits.
- Issuing GST-compliant invoices and receipts through our Billing Solution.
- Preventing fraud, identity spoofing, and unauthorized transaction attempts.
- Providing 24/7 customer support, resolving disputes, and dispatching OTP verification codes.
4. Data Sharing & Third Parties
We never sell user personal data. We only share necessary subsets with:
- Fulfillment Partners: Verified riders, drivers, home technicians, and restaurant partners strictly to fulfill active bookings.
- Statutory Authorities: Indian law enforcement or tax bodies where mandated by legal process under Indian jurisdiction.
5. Your Data Deletion Rights
Under Google Play Store policies and India's Digital Personal Data Protection (DPDP) Act, you have the right to request deletion of your account and personal identifiers. You can submit an automated request through our Data Deletion Portal.