Transparent Billing
Refund & Cancellation Policy
Policy Version: 2.1 • Applicable across all Virolox consumer portals
1. Overview
At VIROLOX TRADING AND MARKETING PVT LTD, customer satisfaction and trust are foundational. This policy outlines conditions under which cancellations are accepted and refunds are processed.
2. Service-Specific Cancellation Rules
Virolox Food:
Cancellations are accepted prior to restaurant confirmation. Once kitchen preparation commences, cancellations are non-refundable.
Blink Ride:
Free cancellation within 2 minutes of driver assignment. Subsequent cancellations may incur a nominal driver compensation fee.
Vbasket Groceries:
Damaged, expired, or missing items reported within 12 hours of delivery are eligible for immediate full refund or replacement.
Multi Services:
Free cancellation up to 2 hours before scheduled technician appointment. Doorstep visits cancelled upon arrival incur standard inspection fee.
3. Refund Processing Timelines
Approved refunds are credited directly back to the original payment source:
- UPI Payments: Instant to 24 hours.
- Debit / Credit Cards: 3 to 5 business banking days.
- Net Banking: 2 to 4 business banking days.
4. How to Request Support
For any billing dispute or refund request, please email our support desk at contact@virolox.com with your Order ID or call our helpline at +91 86955 99665.